We have a 30-day return policy, which means you have 30 days after receiving your item to request a return if you have received a faulty product or your order has been damaged in the shipping process.

If you have purchased multiple items from our website, please note that you can request a return only for items found to be faulty or damaged. In the event that multiple items have been accepted for a return, it is important to acknowledge that these items may be required to be returned separately to the facility they originated from.

To be more specific, the return eligibility applies to the particular item that is faulty, damaged, or has an unresolvable software issue. Unfortunately, the return policy does not extend to other items in your purchase unless they, too, are found to be faulty or damaged.

To be eligible for a return, your item must be either faulty, damaged or has an unresolvable software issue and in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cosmoglow1@outlook.com

If your return is accepted as faulty or damaged, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cosmoglow1@outlook.com

Please note that any refund requests that aren’t related to faulty hardware, unresolvable software issues, or damaged products will in most cases not be accepted or will not include return shipping (all shipping fees will be required to be covered by the customer).

Return Shipping Disclaimer

Please note that if a return request is approved for reasons not related to faulty hardware, unresolvable software issues, or damage during shipping, the return may still be accepted at our discretion. In such cases, the cost of return shipping will be the responsibility of the customer. Any applicable return shipping fees will be deducted from the final refund amount once the returned item has been received and inspected.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Returns Due to Hardware Issues

•      Accepted for Return: Hardware that is majorly or moderately damaged (affecting the performance, safety, or usability of the product).

•      Not Accepted for Return: Hardware that has minor or negligible damage (such as light cosmetic imperfections or issues that do not affect functionality).

Returns Due to Software Issues

•      Accepted for Return: Software-related issues that are unresolvable even after attempting updates or assistance from our support team.

•      Not Accepted for Return: Software issues that can be resolved through a manual update, troubleshooting steps, or assistance provided by our team.

If you experience any software issues, please contact us at cosmoglow1@outlook.com before requesting a return. In most cases, our team can resolve the issue quickly and effectively.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at cosmoglow1@outlook.com

Cancellations

We understand that circumstances can change, and you may need to cancel your order. To provide you with the best service, we offer a cancellation window of 4 hours after placing your order. During this time, you have the option to cancel your order without incurring any charges.

Please note that after the 4-hour cancellation window has passed, we cannot guarantee that your order can be cancelled. This is because, in most cases, orders are swiftly processed and may have already been shipped. Once an order is in transit or has left our facility, we are unable to cancel it.

If you attempt to cancel an order outside of the 4-hour window and it has already been processed or shipped, we regret that we cannot provide a refund for the order. We recommend contacting our customer support team for further assistance or guidance.

We appreciate your understanding of our cancellation policy, which helps us maintain efficient order processing and delivery to ensure a seamless shopping experience for all our customers.

Package Marked as Delivered but Not Received

Standard Shipping:

Once a package is marked as delivered by the carrier, our responsibility for the shipment ends. If you would like assistance on how to locate your order, please contact us. If you live in a multi-unit residence (e.g., an apartment complex), please check with building management, concierge services, or neighbours to locate the package, as it may have been left in a secure area.

We recommend customers file a claim directly with the carrier in cases of suspected package theft. If you still need further assistance, feel free to reach out to us at cosmoglow1@outlook.com, and we will do our best to support you through the process.

Priority Processing + Insured Shipping:

For orders with Priority Processing + Insured Shipping, we fully protect your package until it is successfully delivered.